info@chocolatecoolingtunnel.com   +86  13814886998

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Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

F.A.Qs

  • What is materials for structure of machine?

    All parts contact with foods and the machine’s whole frame are made by stainless steel304/316.
  • How soon can I get a price quote?

    For most projects, once we know the technical parameter, dimensions and so on. we can provide you with a price quote within 24 hours.
  • How long will it take to receive my products?

    As a general rule, it will take 4-8 weeks for us to produce your custom designed products.
  • Can I have a custom designed?

    We are a custom factory. We design and construct each project to the individual customer’s needs. All of our products are custom made based on your requirements.
  • How do I know I can trust ordering from you?

    Specializing in this field for more than 10 years, we’ve been the Global Supplier of multinational companies.
    a. Have own R&D Dept. & Production Equipment.
    b. A number of Practical Patents in the Energy Saving and Environmental Protection.
    c. CE,TUV, ISO, AQA Certificated.
    d. Nice appearance.
    e. Unique Design for Cover, which can be opened double sides.
    f. Various of dimensions, customized is available.
    g. Precise temperature control by separated zones used.
    h. Precision engineering.
    i. Radiation cooling.
  • Does your company have your own plant ?

    Yes. We are not just a trade company. We have our own plant and workshop. We have top designer and manufacture here.Welcome every customer come to our plant for a visiting.
  • Can I see your E-catalogue ?

    If you want us E-catalogue, check our website:http//www.chocolatecoolingtunnel.com
  • Would you arrange people to install machine for me after sales ?

    The plant layout design, assembling, installation and debugging, start-up and local team training will be Free at no cost. But the buyer should be responsible for the round-trip air tickets, local transportation, board & lodging, and USD $ 45/day/person for the pocket money to our technicians
  • How can customer test the products ?

    Following assembly, we always conduct a Factory Acceptance Test (F.A.T), often with the participation of our customers.
    17.What is your payments terms ?
    20% T/T in advance, the balance shall be paid before the shipment. The above price is based on current exchange rate, if the exchange rate changed 2%, we cannot keep the price.
  • What is detail benefit of your products ?

    1. More professional and experienced suggestion and solution will be given.
    2. Innovation, our R & D dept are always work for a better solution.
    3. Energy Saving and Environmental Protection.
    4. Reliable and safe.
    5. Nice Appearance.
    6. Easy Clean and Maintenance.
    7. Unique Design

Other Questions

  • Can I get a sample, like a model ?

    No. All of our products consists of complicated machine parts. The cost is too high. But we have small model of cooling tunnel inside our plant. We suggest and welcome customers to visit our plant and have a look.
  • What are your office hours?

    You can reach us between the hours of 8:30 A. M. and 5:30 P. M. GTM+8, Monday to Friday, except holidays. AMC System Technology (Suzhou) Co., Ltd.
    Suzhou Plant: No.11 Xuchen Road SND,Jiangsu,215151,China.
    Tel: +86-512-68096318
    Fax: +86-512-68091880
    Web: www.chocolatecoolingtunnel.com
  • Do you sell any additional products not listed on your online catalog?

    We sell many different types of chocolate machine cooling tunnel and are always adding new items to our website. However, every item that we currently sell is listed on our website. If you cannot find the exact product that you are looking for, please e-mail your request support at http//www.chocolatecoolingtunnel.com
  • Do you have a price catalog?

    We are a professional chocolate cooling tunnel manufacturer. All of our products are custom made as per your actual request. We do not have a price catalog.
  • Will you match competitors' prices?

    If you find a lower price elsewhere on the exact same item, we will meet or beat that price as long as it does not reflect a competitor’s free offer, rebate, bonus, one-of-a-kind, or other limited guarantee offer. Simply e-mail the link to that page on our competitor’s website to us at support at http//www.chocolatecoolingtunnel.com
  • Can you do the design for us?

    Yes. We have a professional team having rich experience in chocolate cooling tunnel design and manufacturing. Just tell us your ideas and we will help to carry out your ideas into perfect practice. It does not matter if you do not have someone to complete files. Send us high resolution images, your ideas and text and tell us how you would like to use it. We will send you finished files for confirmation.
  • What is your terms of delivery?

    We accept FOB, CIF etc. You can choose the one which is the most convenient or cost effective for you.
  • How will you pack the machine and delivery it ?

    Wooden Case will be used for the chocolate machine.
    We will delivery goods to customers by ship.

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